RetroBet Casino Privacy Policy

At RetroBet Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit retrobet.com or use any of our services. By accessing our platform and creating an account, you acknowledge that you have read and understood this document. We encourage you to review this policy carefully before using our RetroBet online casino services.

1. Who We Are

We operate RetroBet Casino at retrobet.com as an online gaming platform. If you have any questions regarding how we handle your data, you can reach our team at support@retrobet.com. Our affiliate programme is managed through affiliates@n1.partners for any partnership-related enquiries. At RetroBet, we are committed to maintaining transparency about how your personal information is processed.

2. Information We Collect

When you register and use our RetroBet Casino services, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password credentials for your RetroBet login
• Copies of identity documents submitted for KYC verification
• Nationality and country of residence

2.2 Financial and Transaction Data

• Payment method details, including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history on our platform
• Transaction amounts in your chosen currency (EUR, USD, AUD, CAD, NZD, NOK, JPY, BRL, or supported crypto assets)
• Bonus code usage, including any retrobet bonus codes or retrobet promo codes you apply

2.3 Technical and Usage Data

• IP address, device type, browser version, and operating system
• Pages visited, games played, and time spent on our platform
• Session data related to your retrobet login activity and retrobet app usage
• Cookies and tracking technologies (detailed in our Cookie section below)

2.4 Communications Data

• Records of correspondence with our customer support team via live chat or email
• Feedback, complaints, and enquiries you submit to us
• Marketing preferences and consent records

3. How We Use Your Information

Here at RetroBet Casino, we process your personal data for the following purposes:

• Account management: We use your registration data to create and maintain your account, process your retrobet casino login, and provide access to our services.
• Identity verification (KYC): We are required to verify your identity before processing withdrawals. Please note that KYC must be completed within 40 days of registration; failure to do so may result in account restrictions.
• Payment processing: We use your financial data to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, bank transfers, and cryptocurrency transactions.
• Bonus and promotions management: We track your eligibility for offers, including the welcome package, daily cashback, weekly live cashback, and other RetroBet bonus promotions.
• Responsible gambling compliance: We monitor gameplay patterns to identify potential problem gambling behaviour and apply appropriate safeguards.
• Fraud prevention and security: We analyse account and transaction activity to detect suspicious behaviour and protect against fraud, money laundering, and unauthorised access.
• Legal compliance: We retain and process data as required under applicable law and our operating licence obligations.
• Customer support: We use your contact information to respond to enquiries submitted through our 24/7 live chat or email support channels.
• Marketing communications: Where you have given your consent, we may send you promotional emails and notifications about retrobet bonus codes, new retrobet slots, and platform updates.

4. Cookies and Tracking Technologies

Our RetroBet platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit retrobet.com.

4.1 Types of Cookies We Use

• Essential cookies: Required for the basic functioning of our website, including your session and retrobet casino login authentication.
• Analytics cookies: Help us understand how visitors interact with our platform so we can improve performance.
• Preference cookies: Remember your settings, language choices, and customisations.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on and off our site.

You may manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of our RetroBet Casino services.

5. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We work with trusted third-party vendors including payment processors, KYC verification providers, and IT infrastructure partners who process data on our behalf under strict confidentiality agreements.
• Regulatory authorities: We may disclose your data to licensing bodies, law enforcement agencies, or other authorities where required by law or our operating licence.
• Fraud prevention: We may share data with fraud detection services and industry partners to protect the integrity of our platform.
• Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that process, subject to equivalent privacy protections.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal obligations. If your account becomes dormant (no login activity for 12 or more months), a maintenance fee of 25 EUR per month may apply. We will notify you before such fees are charged. Upon account closure, we retain relevant records as required by applicable anti-money laundering and gaming regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us at RetroBet:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to restrict processing of your data in specific situations.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our support team at support@retrobet.com. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our RetroBet Casino platform uses encryption protocols to secure data in transit and at rest. However, no method of electronic transmission is entirely secure, and we cannot guarantee absolute security.

9. Restricted Jurisdictions

Our services are available only in jurisdictions where online gambling is legally permitted. We maintain an extensive list of restricted countries and territories from which we do not accept registrations. If you access our platform from a restricted location, we may suspend or close your account and withhold any associated balances in accordance with our Terms and Conditions.

10. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the legal age of majority. If we become aware that a minor has registered on our platform, we will immediately close the account and delete all associated data.

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of RetroBet Casino following any such update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. You can reach us via our 24/7 live chat at retrobet.com or by emailing us directly at support@retrobet.com. We are here to help and committed to addressing your privacy concerns promptly and transparently.